Privacy Policy

This Privacy Policy explains how personal information is handled when you visit schedulesend.com or use ScheduleSend. The controller for account and website information is the administrator of the schedulesend.com service. Contact [email protected] with privacy questions or requests relating to your information.

ScheduleSend is a subscription service for business teams that schedule email, SMS, and WhatsApp messages at each recipient's local time, with quiet hours rules and approvals. This policy distinguishes information used to operate your account from recipient information that a customer supplies to prepare and send messages.

Information used to run the service

We store your email address and usage data to run the service. Account information helps us identify your account, communicate about your subscription, and respond to support requests. Usage data helps us operate features, apply plan usage limits, understand service problems, and protect accounts against misuse.

Usage information may include actions taken in the service, scheduling activity, message status, and information about your browser or device when available. Information you choose to send to support is used to investigate your request. Do not include passwords, unnecessary recipient details, or other sensitive information in a support message.

Customer recipient lists and message content

Recipient lists belong to the customer. Customers decide which contacts to include, what messages to prepare, which channels to use, and when delivery should occur. Recipient information may include email addresses, phone numbers, time zone information, and message content supplied by the customer.

When we process recipient information on a customer's instructions to provide the service, the customer determines the purpose of that processing. The customer is responsible for having an appropriate legal basis, giving required notices, obtaining necessary consent, and handling recipient requests. Ownership of a list does not remove the privacy rights of the people on it.

If you received a message from a ScheduleSend customer, contact that sender about their use of your information or a request to stop messages. You may also contact [email protected] if you need help identifying the relevant account. We may need to involve the customer before acting on information held on their behalf.

Purposes and legal grounds

We use account and usage information to provide the subscription, operate scheduling and approval features, apply account settings, manage access, and answer service questions. We also use relevant information to investigate abuse, maintain service security, and meet applicable legal obligations.

Where data protection law requires a legal basis, processing may be necessary to perform our agreement with you, comply with a legal obligation, or pursue legitimate interests in operating and securing the service. When consent is required for a particular activity, that activity must have the appropriate consent. Withdrawing consent does not change the lawfulness of earlier processing.

Access and disclosure

Information may be accessible to authorized people who need it to operate the service or resolve a support issue. Members of a customer's team may access information according to the access available within that account. Customers should manage team access carefully and remove access when it is no longer needed.

Providing the service can require sharing relevant information with service providers involved in hosting, billing, communications, or message delivery. Information may also be disclosed when required by law or reasonably necessary to address fraud, abuse, or security incidents. Message delivery involves the selected channel and the recipient's communications services.

Retention and security

We retain information for as long as needed to provide the service and fulfill the purposes described here, including applicable legal obligations and the resolution of disputes. Retention depends on the information and the reason it is held. Account cancellation does not necessarily require immediate deletion of every related record.

We use reasonable safeguards appropriate to the information processed, but no storage or delivery method guarantees absolute security. Protect your account credentials, control team access, and contact support promptly if you suspect unauthorized use. Avoid placing information in a scheduled message that the recipient should not receive through the selected channel.

Your choices and privacy requests

Depending on applicable law, you may have rights to access, correct, delete, or receive a copy of personal information, or to object to or restrict certain processing. Send requests to [email protected]. We may need information to verify your identity and authority before responding. Applicable exceptions and legal requirements may affect what we can provide.

For service and subscription conditions, read the Terms of Service. Review pricing for subscription options. Questions about this policy or the handling of personal information can be sent to [email protected].